Terms of service
Welcome to Solche. By accessing or purchasing from our website (www.solche.com.au), you agree to the following terms and conditions. Please read them carefully before using our site or placing an order.
1. General
This website is operated by Solche (“Solche”, “we”, “our”, “us”).
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced here or available by hyperlink.
Solche reserves the right to update or change these Terms at any time. Continued use of the site after updates constitutes acceptance of those changes.
2. Online Store Terms
By using this site, you confirm that:
You are at least 18 years old or have parental consent to make purchases.
You will not use our products for any illegal or unauthorised purpose.
You agree not to transmit any harmful code, viruses, or disruptive content.
Any breach of these terms will result in immediate termination of your access to our services.
3. Product Information
We aim to display our products as accurately as possible, including colours, materials, and sizing. However, variations may occur due to monitor settings or manufacturing tolerances.
Solche reserves the right to modify product descriptions, availability, or pricing at any time without notice.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
4. Orders and Payment
Orders are subject to availability and acceptance.
We reserve the right to:
Refuse or cancel any order at our discretion (e.g. due to pricing errors, suspected fraud, or stock unavailability)
Limit quantities per customer or order
Update prices or promotional offers without notice
Payment must be completed at checkout via approved payment methods listed on our site.
5. Shipping and Delivery
We currently ship within Australia only.
All orders are processed and shipped according to our Shipping Policy.
Delivery times are estimates and not guarantees. Solche is not responsible for delays caused by carriers, customs, or external factors beyond our control.
6. Returns and Exchanges
Please refer to our Returns & Exchanges Policy for details.
We accept returns for eligible items within 14 days of delivery under the specified conditions.
Refunds or exchanges may be refused for items that do not meet these requirements.
7. Privacy and Data
Your personal information is collected and handled in accordance with our Privacy Policy.
We use your data only to process orders, provide customer support, and improve our services. We do not sell or share your information with third parties for marketing without consent.
8. Accuracy and Availability
Occasionally, information on our site may contain typographical errors or omissions (e.g. pricing, promotions, shipping times). We reserve the right to correct these errors and update information at any time.
We also reserve the right to discontinue or limit the availability of any product or service at any time.
9. Intellectual Property
All content on this site, including text, images, logos, graphics, and design elements, is the property of Solche or its licensors.
You may not reproduce, distribute, or exploit any portion of this site or its materials without written permission from Solche.
10. Limitation of Liability
To the fullest extent permitted by Australian law:
Solche will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
Our total liability for any claim shall not exceed the total amount paid for the product in question.
These terms do not limit your statutory rights under Australian Consumer Law.
11. Governing Law
These Terms of Service and any separate agreements are governed by and construed in accordance with the laws of NSW, Australia.
Any disputes will be handled by the courts of NSW.
12. Contact Information
For any questions about these Terms, please contact us at:
Email: order@solche.com.au
Address: Unit 1101, 5-11 Governor Macquarie Drive Chipping Norton NSW 2170
